Our Homeowners | Lindvest

Homeowner Customer Care

Service Makes Life Easy

At Lindvest, we make it easy for you to live the dream. Whether it’s finding the home that meets your needs, helping you personalize it with design options or addressing your questions, Lindvest customer care representatives are on hand to help. Your satisfaction means a great deal to us. We have built our business on superior customer care. So please feel free to contact us if you have a comment, a question or need more information.

Contact Information

Location

3625 Dufferin Street, Suite 200

Toronto, ON, M3K 1Z2

Contact

Phone: (416) 373-7688

Fax: (416) 630-3095

Hours

Monday - Friday: 9AM - 5PM

Questions? Concerns? Comments?

Customer Care is important to us. Use the form below to contact us. An email address is required if you would like a receipt for your customer care request.

*Required field.

I am a Lindvest/H&R Homeowner

Important > This is not a Tarion Statutory Warranty form. When making a statutory warranty claim, you are responsible for completing all Tarion Statutory Warranty Forms and submitting them to Tarion within specific time periods (described in your Homeowner Information Package). Copies of all Forms should also be sent to us. Failure to properly submit Tarion Forms could jeopardize your rights under the Ontario New Home Warranties Plan Act.

Service will be provided by us only for defects in the home that are covered under Tarion Warranty. This form is for non-emergency purposes only. If you have an emergency, please refer to your Homeowner Information Package issued by Tarion Warranty Corporation and the emergency phone list sticker on the ductwork of your furnace.

Previously reported to builder

*Please note that if the above noted warranty service requests were not included on your Tarion pre-delivery inspection form or 30-day Tarion form, they may be addressed under your year-end warranties. If the submission period for your year-end form has expired, then the above noted warranty service requests may be addressed under your two year warranties.

Customer Care Inquiry

Do It Differently

Lindvest Rewards

Lindvest offers the following great rewards program:

Loyalty Card

At Lindvest, we reward your loyalty. That’s why any existing Lindvest homeowner who buys another home from us will receive up to $20,000* in décor upgrades.

Download Loyalty Card Form +

Referral Card

Refer a friend and if they purchase a Lindvest home, you’ll both be rewarded*! - It’s a win-win.

Download Gracefields Redux Referral Card Form +

Download West Brant Heights Referral Card Form +

*See forms for complete details. Please visit any Lindvest sales office and speak with a sales representative to confirm program availability.

Protecting

When you buy a Lindvest home, you buy peace of mind. All our homes are constructed to meet or surpass the standards of the Ontario Building Code. At Lindvest, we offer a comprehensive first-year workmanship and material warranty on all our homes. And if that isn’t enough, our warranty program also ensures you remain protected against any potential problems. Our dedicated customer care team is always at hand to keep you informed on issues related to the maintenance and warranty of your home.

The regulation and licensing of new home builders and vendors in Ontario are the responsibility of the HCRA. All matters related to homeowner warranty protection are the responsibility of Tarion - a private corporation that protects the statutory warranty rights of new homebuyers. Together with Tarion, Lindvest guarantees your home is free of defects in both workmanship and materials. In addition to the Tarion mandated PDI, Lindvest also performs a 30-Day Courtesy Review. If requested by homeowners, Lindvest staff will review various systems within their homes, including heating/cooling, plumbing, and electrical, during the 30-Day period after moving into their new home.